Medical Alert Support

Medical Alert Support

Help at the Push of a Button!


Emergency Response Experience

What happens when I press my button and I am unable to communicate?

If you are unable to communicate with the response team, the operator will attempt to contact you on the phone number registered to your account. If there is no answer on that phone, emergency help will be dispatched to your GPS determined location.

What happens when I press my button?

The unit will announce: “Calling Response Center Now.” Once connected, the operator will assist you over the two-way speaker on your unit.

How do I cancel a false alarm?

Wait until an operator comes on the line and let them know everything is okay.

Can the operator verify my current location?

If requested during testing, the operator can verify your location by accessing your GPS.

Do you cover the cost associated with dispatching?

No. Emergency services are provided by your local EMS and costs are determined by them.