Medical Alert Support

Medical Alert Support

Help at the Push of a Button!

 

General Inquiries

Can there be multiple users?

No.

What do I do if I am moving to a new location?

Please contact us at least one week prior to your move to update your information.

Can I Suspend My Service If I Need To?

Under certain circumstances, your account can be suspended. Please call customer care assistance.

How Do I Cancel My Service?

Please call customer care.

How can I track my order?

If you provided an email address when you ordered your device, you should receive an email with the tracking information.

How Do I Know That My System Is Working?

Be sure to test your system at least once a month to make sure it is working properly. You can just simply call our auto testing line at 1-800-332-8570 and follow the prompts.

How Does My System Work?

How do I update the information on my account?

Please call Customer Care at 1-800-906-0872 for assistance.