Medical Alert Support

Medical Alert Support

Help at the Push of a Button!

Top Topics for Home System

How do I quickly set up my unit if I have a landline?

Mouse over the numbered icons for setup instructions

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  1. Plug power cube into outlet not powered by a light switch
  2. Using telephone cord already plugged into base unit, plug the smaller end into the phone jack on your wall
  3. Plug your phone cord from the phone into the jack marked PHONE on the base unit

How do I activate my replacement or new neck, wrist or wall button?

  1. Press and release the T/L (Test/Learn) button located on the back of your base unit.
  2. Press and release the HELP button on the front of your base unit three times.
  3. Press your new replacement button and your base unit will beep.
  4. Press your RESET button on the back of your base unit.

What happens when I press my button?


When a button is pressed the unit will announce “Calling For Help.” The unit will then say “Call Connected” and a live operator will come over the two-way speaker to offer assistance.

How do I test my unit?

Simply call our auto testing line at 1-800-332-8570 and follow the prompts.

What do the status lights mean?




A single STATUS light is located on the lower left corner, next to the HELP button on the base unit. The word STATUS is printed on the HELP button.

The STATUS light will display the following light signals when in NORMAL OPERATING mode:

  • Steady Green: Normal operation.
  • Steady Red: The medical alarm unit has been activated by an alarm signal and is calling the response center.
  • Blinking Green: The unit is not receiving power from the electrical outlet and is running on the backup battery.
    o Make sure your unit is securely plugged in.
    o Make sure your outlet has electrical power (and is not controlled by a light switch that is in the off position).
  • Blinking Red: The unit is not connected to an operating telephone line or jack.
  • Blinking Orange: The unit is not receiving power from the electrical outlet and is running on the backup battery and the unit is not connected to a working telephone line.

When in RANGE TEST mode, the STATUS light will:

  • Display a red light when it is not receiving a signal from the transmitter button
  • Display a green light when it is receiving a signal from the transmitter button.