Medical Alert Support

Medical Alert Support

Help at the Push of a Button!

Base Unit

How do I power my unit ON/OFF?

The ON/OFF switch is located on the bottom of the unit.

Do I need to charge my system?

No. Your base unit receives its power from the electrical outlet.

How long does my battery last?

Your base unit’s backup battery will last up to 36 hours.

How do I test my unit?

Press and hold the Test button on your unit and follow the prompts.

What do the status lights mean?

Warning

What it Means

How to Fix It

Power not detected (Both Red Emergency and Blue Reset buttons will be flashing)

Base Station is not connected to an electrical outlet or power to the outlet has been lost.

Check that the Base Station is ON and correctly plugged into an electrical outlet.

Low Battery

Base Station battery level is very low.

Check that the Base Station is ON and correctly plugged into an electrical outlet.

Cellular Connection Lost (Both Red Emergency and Blue Reset buttons will be flashing)

Your Base Station is not connected to the cellular network.

Move your Base Station to another place in your house where you can get better reception.

Does my unit come with a volume control?

Yes. Use the plus(+) and minus() signs on the front of your unit to adjust the volume.

Will my unit still work if I change my phone service provider?

Yes. Your phone service provider will not affect your service.