Medical Alert Support

Medical Alert Support

Help at the Push of a Button!

Top Topics for CBS

How do I activate my replacement or additional neck or wrist button?

Gather your new and existing buttons (up to 4):

  • Press and hold the EMERGENCY button on the base unit until it says “Device Training Initiated”
  • Press each neck or wrist button until you hear the unit announce: “Training Success”
  • Repeat for each button. Be sure you hear a confirmation for each button upon completion
  • Press the RESET button on the base unit until you hear “Device Training Completed”
  • PLEASE TEST EACH BUTTON to be sure they are properly activated
    • To Test: Press and hold the TEST button on your unit and follow the prompts

Please call Customer Care at 1-800-906-0872 if you need assistance.

What happens when I press my button?

When a button is pressed, the unit will announce “Call in Progress.” The unit will then say “Call Connected – Please Stand By For An Operator.” An operator will then come over the two-way speaker to offer assistance.

How do I test my unit?

Press and hold the Test button on your unit and follow the prompts.

What do the status lights mean?

Warning

What it Means

How to Fix It

Power not detected (Both Red Emergency and Blue Reset buttons will be flashing)

Base Station is not connected to an electrical outlet or power to the outlet has been lost.

Check that the Base Station is ON and correctly plugged into an electrical outlet.

Low Battery

Base Station battery level is very low.

Check that the Base Station is ON and correctly plugged into an electrical outlet.

Cellular Connection Lost (Both Red Emergency and Blue Reset buttons will be flashing)

Your Base Station is not connected to the cellular network.

Move your Base Station to another place in your house where you can get better reception.